HOW TO MANAGE BAD ONLINE REVIEWS

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It would have been presumptuous for this webmaster to substitute communication marketing professionals on how to handle conflict situations due to bad reviews left online by unsatisfied customers.

That's why the advice provided by these professionals are here reproduced to the attention of PASSION SPA (= FONTEYN Hot Tub) as well as other criminal companies involved in the widespread scandal of the refusal of after-sales service.
So, two communication "gurus" are thanked here for courtesy :

1) : https://www.bluecorona.com/blog/fixing-bad-google-reviews

".../... Rectify the Situation—Even If It’s Hard Work .../... If you keep getting negative reviews, or have gotten more than a couple, it’s not them—it’s you.  Yes, there are cases when an angry review isn’t really about you or the company at all—maybe the customer just had a bad day. .../... if you aren’t satisfying your customers, you have bigger problems. .../..."

2 ) :  https://invespcro.com/online-customer-reviews.jpg

Contrary to the obvious and common sense suggestions of these practitioners, FONTEYN PASSION SPAS has decided (for example ...) an UNREASONABLE solution that consisted of simply removing ADVERSE notices as publicly denounced by Jan Bos that he RE-PUBLISHED then on trustpilote !!

The removal of negative rewiews is indeed a real business (as can be seen here below by the result of a Google search), and the cost of removal is very modest ...! Only 150 US dollars...

Of course, in everything, there is both the measure and the countermeasure...: in this case, the PROTECTION of WHISTLEBLOWERS giving bad reviews is provided by law

READ MORE ABOUT THAT...